Returns and Exchanges
Customer satisfaction is our biggest priority. We accept returns and exchanges within 60 days of receiving an order. Please make sure that the item to be returned or exchanged is in their original, unworn/unwashed, new condition with original tags. We do not offer exchanges on out of stock items. Washed items and or with animal hair are not eligible for returns/exchanges. We are no longer accepting items to be switched in the exchanged process. You can only exchange for a different size or color. If you wish to exchange for a different item, store credit will be issued so you can place a new order with the item you want. 
Unfortunately, we do not accept returns on any form of hats due to hygienic reasons. 

 

All returns and exchanges should be mailed back to:

RawGear
10115 Canoga Ave Unit D
C
hatsworth, CA 91311


Note: PLEASE MAKE SURE YOU ADD ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE AND PLEASE DO NOT WRITE and/or PASTE PACKING SLIP ON THE BAG. If items are not in stock at the time we receive your item, you will be receiving a refund for it. For all returns and exchanges, the customer is responsible for paying for the shipping in order to send the product back to us. We will cover the shipping in order to send the product back to you if you get an exchange. Also, the shipping amount paid is also not refunded when an item is returned.

International Orders

We have no control over customs fees and they vary from country to country. Customers are responsible for paying all customs fees. 

Shipping and Handling Times

95% of all orders are shipped out within 1-2 weeks. Priority Orders are always shipped before the standard orders. We do not ship orders over the weekend. Any orders placed on the weekends or the holidays will be shipped on the following business day. 

The cut-off time for same day shipping for Second Day and Overnight Orders is 10am PST. Any orders placed after that time will most likely be shipping the following business day.